Refund policy

Return Policy

We offer a 14-day return policy, so you can request a return within 14 days after receiving your item.

To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at contact@biggshopy.com. We will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return-related inquiries, feel free to contact us at contact@biggshopy.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Please note, sale items and gift cards are also non-returnable.

If you have concerns about your specific item, please reach out to us.

Exchanges

For a faster exchange, we recommend returning the item you have and, once the return is accepted, making a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As with other returns, the item must be unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@biggshopy.com.