At BiggShopy, we have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility for Returns:
- Items must be in the same condition that you received them.
- Items must be unworn or unused, with tags, and in their original packaging.
- You will need the receipt or proof of purchase.
How to Initiate a Return:
Damages and Issues:
- Please inspect your order upon reception.
- Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
- Certain items cannot be returned, including perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products).
- Returns are not accepted for hazardous materials, flammable liquids, or gases.
- If you have questions or concerns about your specific item, please get in touch.
Exchanges:
- The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
- If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification.
- Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
- You will need the receipt or proof of purchase.
Refunds:
- We will notify you once we’ve received and inspected your return.
- If approved, you will be automatically refunded on your original payment method within 10 business days.
- Please remember that it can take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we’ve approved your return, please contact us at contact@biggshopy.com.
