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Return Policy

We offer a 14-day return policy, so you can request a return within 14 days after receiving your item.

To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at contact@biggshopy.com. We will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return-related inquiries, feel free to contact us at contact@biggshopy.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As with other returns, the item must be unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@biggshopy.com.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email:

• You can send an email to contact@biggshopy.com for any inquiries.

Call Center:

+1 585 2288628

• Our call center team is available to answer your questions from 10:00 to 18:00 (UTC +1) on weekdays.

We look forward to assisting you!

You can shop safely on BiggShopy.com. We have implemented high-security measures to prevent information loss, unauthorized use, and unauthorized modification of information.

Credit Card Security:

• Your credit card information is only used during the ordering process and is never stored in our database.

SSL Certificate:

• To ensure your information is transmitted securely to BiggShopy.com, we use an Extended Validation (EV SSL) Certificate. This is the highest standard of SSL security certificates, ensuring the security of transmitted information with 2048-bit encryption.
• When you open BiggShopy.com in your current browser, your address bar will appear green, displaying our company information. This Green Bar signifies that BiggShopy.com has undergone a stringent security procedure to obtain the Extended Validation SSL certificate.

Your safety and security are our top priorities at BiggShopy.com.